Revenue services to continue at The Glen

The Office of the Revenue Commissioners has said there are no plans to close its over-the-counter service in The Glen, although a number of new public service delivery options are to be experimented with at the Waterford office.
It was reacting to fears that the public counter would close on December 1st, with all enquiries made after that date to be directed to a national Revenue call centre.
Local disability campaigners feared this would cause significant problems for the local deaf community.
In a statement to The Munster Express, Revenue said there were no current plans to close the Waterford public office and that the over-the-counter arrangements that are in existence now will remain in place. Nonetheless, the statement did acknowledge the need to balance resources across all functions.
“The on-going provision of a public office service is kept under continuous review having regard to the demand for the service, seasonal or otherwise,” the statement read.
It’s understood several new delivery options will be trialed at the Waterford office from December 1st, including providing support within the public office that assists customers to engage electronically with the Revenue Online Service (ROS); the provision of access to the 1890 and Business Taxes phones within the public office; and a Drop Box Service for routine queries such as requests for reviews, forms requiring Revenue approval, change of employments status etc. for next day response.
A number of out of office hours events will also be hosted in the Waterford public office to promote a better awareness of the new customer service delivery options during 2015.

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