Waterford Samaritans have had their busiest year to date answering more calls than ever before. Details of the increase in use of Samaritans’ vital service were revealed in the 2013-2014 Impact Report covering Samaritans’ work in Ireland which was launched this week.

According to the report, over 478,200 calls to the helpline, almost 12,000 emails and over 8,000 texts were answered by Samaritans volunteers. There were also just under 8,700 face to face visits to Samaritans branches across the Republic

The increase has mostly been seen in calls to the helpline which have increased by 52 per cent since Samaritans launched a free to caller number- 116 123- in March 2014. Before this, Samaritans operated a lo-call 1850 number. A partnership between Samaritans, the telecommunications industry, Government and the National Office for Suicide Prevention (NOSP) has made it possible to call Samaritans no cost to the caller.
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