Recruitment has already commenced at broadband and home phone provider TalkTalk (formerly AOL Broadband) to fill an additional 60 jobs at the Waterford-based customer services and sales centre.
The 50 full-time and 10 part-time positions, announced this week, are in the fields of customer services and sales and the new positions are expected to be filled early in the New Year. The company already employs over 700 staff at its local centre, making it one of the region’s biggest employers.
Commenting on the announcement, Heather Roche, Director of Contact Centres  for TalkTalk, praised the existing Waterford staff for their skills, professionalism and dedication. “We have a fantastic team here in Waterford, made up of highly motivated individuals who put our customers at the centre of everything we do.  We are delighted to expand our workforce here again and to continue to support our growing UK businesses. We continue our ongoing commitment to the local community in the South East and indeed to Ireland as we have done for more than 10 years.”
TalkTalk Waterford’s Customer Services and Sales Centre, previously known as AOL Broadband, opened in 1998 and manages all contact for Talk Talk customers across the UK.  TalkTalk, launched in February 2003, is the home phone and broadband company from The Carphone Warehouse, the third-largest broadband provider in the UK. It now has 2.7 million broadband customers signed up to TalkTalk and AOL Broadband, which it acquired in October 2006.
The the new jobs announced for the Waterford call centre this week are understood to be unrelated to the imminent closure of the Talk Talk-owned Tiscali call centre in Sligo.
It was announced some weeks ago that the Tiscali centre would close within the next six months with the loss of 160 jobs and that some of the work being carried out in the Sligo operation would move to Waterford.